This Privacy Policy describes how Hotel Insider ("we," "us," "our") collects, uses, and shares personal information when you use our website at hotelinsider.club or interact with us through our Telegram channel. By using the service, you agree to the practices described here.
1. Information We Collect
Information you provide directly
- Application form data: Your name, email address, and any message text you submit through the "Apply" form.
- Booking inquiry data: Hotel property, travel dates, guest names, loyalty program numbers (e.g., Bonvoy, Honors, IHG One Rewards, World of Hyatt), and any other details you share to facilitate a booking.
- Telegram interactions: Messages, usernames, and any details you share in conversations with our @hotel1679 channel or representatives.
- Payment information: When you pay for a booking, we use third-party payment processors. We do not store full payment card details on our own servers.
Information collected automatically
- Usage data: IP address, browser type, device information, pages visited, time spent on pages, referring website.
- Cookies and similar technologies: Small data files stored on your device to remember preferences and analyze site usage. See section 7 for details.
2. How We Use Information
- To respond to applications and booking inquiries, and to provide quotes
- To coordinate hotel reservations with verified employees on your behalf
- To send booking confirmations, cancellation policies, and related communications
- To process payments and issue refunds
- To improve our website, services, and user experience
- To detect, prevent, and address fraud, security incidents, and abuse
- To comply with legal obligations
3. Sharing of Information
We share personal information only as necessary:
- Hotel chains and employees: We share your name and booking details with the verified employee authorizing your reservation and (through them) with the hotel chain's reservation system. This is required to place the booking in your name.
- Service providers: Payment processors, email infrastructure providers, hosting providers, and analytics services that help us operate the business. These providers are bound by confidentiality obligations.
- Legal requirements: When required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred subject to standard confidentiality protections.
We do not sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain personal information only as long as necessary for the purposes described above, or as required by law. Booking records are typically retained for up to seven (7) years for accounting and tax purposes. Inquiry data not converted into a booking is retained for up to 24 months, after which it is deleted.
5. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request data portability (a copy of your data in a structured format)
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise these rights, contact us via Telegram at @hotel1679.
7. Cookies
We use a limited set of cookies and similar technologies:
- Essential cookies: Required for the website to function (e.g., remembering your session).
- Analytics cookies: Help us understand how visitors interact with the site so we can improve it. These do not collect personally identifying information.
You can control cookies through your browser settings. Disabling cookies may impact site functionality.
8. International Data Transfers
Hotel Insider operates globally. Personal information may be transferred to, stored, and processed in countries other than the country where you are located. Where required by law, we use appropriate safeguards (such as standard contractual clauses) for such transfers.
9. Children's Privacy
Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites (including hotel brand sites and the Telegram platform). We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at @hotel1679 on Telegram.